In the context of the Leonardo da Vinci project "E-Qalin" (2004 – 2008), a practical and user-friendly quality management model was developed in special sector-specific versions for long term residential care homes for the elderly, homes and services for the impaired as well as day-patient/mobile services. E-Qalin® examines the services provided in the institutions and their effectiveness in regard to the satisfaction of all those involved. E-Qalin® encourages and emphasises learning within organisations through self-evaluation, freeing up innovative potential for improvement and development. As project partner the E.D.E. has done pivotal work in developing a resource-compatible quality management system specifically for care homes that is accepted across Europe, and in breathing life into the abstract term of quality management.
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